SESSİZ MÜKEMMELLİK

Sessiz Mükemmellik is a business novel that looks at hotel management through people, leadership and service. Across the ninety days before a hotel opens for the summer season, it shows how problems that are no one's fault on their own are the result of a system.

Each of the seventeen chapters begins with an incident, continues with a decision and ends with a management note: a practical method, a table and questions readers can ask of their own business. QR codes at the end of each chapter take readers to the digital companion.

The hotel, people and events in the book are fictional; the measures, tables and findings come from the field.