Services
Consulting Services
Norma Quality's consulting services build the management systems of hotels and holiday resorts not for the certificate, but to improve the guest experience and business results.
Management Systems
Quality Management System ConsultingIn a hotel, quality means that the information given at the front office, the room prepared by housekeeping and the plate served in the restaurant meet the same standard every day.View service →
Integrated Management Systems ConsultingIn most organisations, quality, environment, occupational health and safety, and energy management are each certified separately, and each brings its own record-keeping system.View service →
Food Safety ManagementA single food safety incident can damage, in a single day, the reputation an organisation has built over many years.View service →
Sustainability Management and ReportingSustainability has become an area of performance that investors, financial institutions and export customers question directly.View service →
Risk and Process Improvement
Risk-Based Thinking and FMEAIn hotel operations some errors are caught before they reach the guest, while others only become visible when a guest complains or an accident happens.View service →
Supply Chain Risk MapA hotel's service quality depends directly on the performance of its suppliers of food, beverages, cleaning chemicals, textiles, technical materials and outsourced services.View service →
Crisis and Recall ReadinessSituations such as a suspected foodborne illness, an outbreak, Legionella found in the water system, a power or water outage, or a product recall from a supplier call for decisions within minutes in a hotel.View service →
Root Cause Analysis and 8D FacilitationRecurring guest complaints, tour operator audit findings and food safety incidents are often closed with a quick fix, but they come back because the cause has not been removed.View service →
Corporate Governance and Excellence
Quality Indicators for the BoardReports presented to boards are mostly limited to occupancy and revenue figures; guest experience, food safety, occupational safety and resource efficiency reach the agenda only when a problem occurs.View service →
Quality Culture Transformation ProgrammeHowever good the written standards are, practice on the floor is shaped by the behaviour managers show every day.View service →
Brand and Organisational Excellence ReadinessBecoming a brand in the international market requires, alongside a strong product or service, a management structure that can deliver it consistently to the same quality.View service →
Request an executive assessment or a proposal
Tell us briefly about your organisation's agenda and we will get back to you to discuss scope and approach.
- Phone
- +90 242 606 04 67
- [email protected]