Brand and Organisational Excellence Readiness
Becoming a brand in the international market requires, alongside a strong product or service, a management structure that can deliver it consistently to the same quality.
Scope
Organisational excellence models make it possible to assess an organisation's management maturity from a holistic perspective.
Standards and methods: EFQM Model and TURQUALITY
Focus areas: EFQM Excellence Model and preparation for corporate branding programmes
What your organisation gains
- The management structure, processes and results are assessed holistically through the EFQM Excellence Model.
- Strengths and areas for improvement become a concrete roadmap that management can prioritise.
- The strategy, process and performance structures expected by corporate branding programmes are prepared in advance.
- The organisation's different units come together around shared objectives and measurable indicators.
Scope of work
- EFQM Excellence Model self-assessment
- Assessment of the strategy, risk and performance management structure
- Organisational performance indicators and balanced scorecard design
- Preparation for applications to branding and organisational development programmes
- Building the roadmap and setting up working groups
Who it is for
- Hotel groups and manufacturers aiming to become a brand in the international market
- Companies planning to apply to state-supported branding programmes
- Management teams that want to measure the management maturity of their organisation against an independent model
Deliverables
- Organisational excellence self-assessment report
- Brand standards manual and departmental operating standards
- Shared process and indicator structure at group level
- Prioritised organisational development roadmap
- Assessment of organisational structure and documentation for TURQUALITY readiness
Other services in this area
- Quality Management System ConsultingIn a hotel, quality means that the information given at the front office, the room prepared by housekeeping and the plate served in the restaurant meet the same standard every day.
- Integrated Management Systems ConsultingIn most organisations, quality, environment, occupational health and safety, and energy management are each certified separately, and each brings its own record-keeping system.
- Food Safety ManagementA single food safety incident can damage, in a single day, the reputation an organisation has built over many years.
- Sustainability Management and ReportingSustainability has become an area of performance that investors, financial institutions and export customers question directly.
- Supply Chain Risk MapA hotel's service quality depends directly on the performance of its suppliers of food, beverages, cleaning chemicals, textiles, technical materials and outsourced services.
- Crisis and Recall ReadinessSituations such as a suspected foodborne illness, an outbreak, Legionella found in the water system, a power or water outage, or a product recall from a supplier call for decisions within minutes in a hotel.
- Quality Indicators for the BoardReports presented to boards are mostly limited to occupancy and revenue figures; guest experience, food safety, occupational safety and resource efficiency reach the agenda only when a problem occurs.
- Quality Culture Transformation ProgrammeHowever good the written standards are, practice on the floor is shaped by the behaviour managers show every day.
- Root Cause Analysis and 8D FacilitationRecurring guest complaints, tour operator audit findings and food safety incidents are often closed with a quick fix, but they come back because the cause has not been removed.
- Risk-Based Thinking and FMEAIn hotel operations some errors are caught before they reach the guest, while others only become visible when a guest complains or an accident happens.
- Corporate Training Programmes and Training CatalogueHow well a management system lasts depends on how well it is understood by the employees who apply it every day.