Corporate Training Programmes and Training Catalogue
How well a management system lasts depends on how well it is understood by the employees who apply it every day.
Scope
Rather than generic presentations, our training is built around the organisation's own processes, records and examples from the floor.
Training areas: Management systems, food safety, water management, sustainability, Turkey's Personal Data Protection Law (KVKK), leadership and communication training
What your organisation gains
- Instead of memorising the clauses of a standard, participants see what they mean in their own work.
- A team that can carry out internal audits and sustain the system is developed within the organisation.
- KVKK training is delivered through the real situations in which employees come across personal data.
- The effectiveness of training is evaluated after the course through how it is applied on the floor.
Scope of work
- Internal auditor training: ISO 9001, ISO 14001, ISO 22000 and FSSC 22000
- Food safety and hygiene training
- Awareness and practical training on the Personal Data Protection Law
- Foundation and advanced training on management systems
- In-house development programmes for managers and process owners
Who it is for
- Organisations that want to train their own internal auditors once the system has been set up
- Accommodation businesses that need to bring their team up to competence quickly before the season
- Companies that process personal data and want to raise employee awareness
Training programmes
38 training courses under 7 headings are planned with you according to your organisation's needs, either individually or together as a development programme. Durations are recommendations; content and duration are adapted to the organisation's processes and the participant profile.
All the courses, with their durations and participant profiles, are on the Corporate Training Catalogue page.
Other services in this area
- Quality Management System ConsultingIn a hotel, quality means that the information given at the front office, the room prepared by housekeeping and the plate served in the restaurant meet the same standard every day.
- Integrated Management Systems ConsultingIn most organisations, quality, environment, occupational health and safety, and energy management are each certified separately, and each brings its own record-keeping system.
- Food Safety ManagementA single food safety incident can damage, in a single day, the reputation an organisation has built over many years.
- Sustainability Management and ReportingSustainability has become an area of performance that investors, financial institutions and export customers question directly.
- Brand and Organisational Excellence ReadinessBecoming a brand in the international market requires, alongside a strong product or service, a management structure that can deliver it consistently to the same quality.
- Supply Chain Risk MapA hotel's service quality depends directly on the performance of its suppliers of food, beverages, cleaning chemicals, textiles, technical materials and outsourced services.
- Crisis and Recall ReadinessSituations such as a suspected foodborne illness, an outbreak, Legionella found in the water system, a power or water outage, or a product recall from a supplier call for decisions within minutes in a hotel.
- Quality Indicators for the BoardReports presented to boards are mostly limited to occupancy and revenue figures; guest experience, food safety, occupational safety and resource efficiency reach the agenda only when a problem occurs.
- Quality Culture Transformation ProgrammeHowever good the written standards are, practice on the floor is shaped by the behaviour managers show every day.
- Root Cause Analysis and 8D FacilitationRecurring guest complaints, tour operator audit findings and food safety incidents are often closed with a quick fix, but they come back because the cause has not been removed.
- Risk-Based Thinking and FMEAIn hotel operations some errors are caught before they reach the guest, while others only become visible when a guest complains or an accident happens.