Turn C-level quality leadership into your team's capability
A management system lasts only as long as the people who run it every day understand it. Our training is built around the organisation's own processes, records and examples from the floor rather than generic presentations, and its effectiveness is judged by what changes on the floor afterwards.
Training categories
- 8 coursesNorma Executive AcademyLeadership, service quality and organisational excellence programmes for managers and senior teams.View the courses →
- 24 coursesManagement Systems TrainingTraining that forms the foundation of management systems, from quality and risk management to food safety, water management, sustainability and personal data protection.View the courses →
- 2 coursesCorporate Audit AcademyA programme that moves internal auditors from hunting for findings to risk-based audits that create value for the board.View the courses →
- 9 coursesCommunication and Personal DevelopmentTraining that strengthens the communication, cooperation and personal development skills of managers and teams.View the courses →
Corporate Training and Executive Workshops
- In-house
Corporate Audit Academy
A programme that moves internal auditors from hunting for findings to risk-based audits that create value for the board.
- Audience
- Internal auditors, quality and process managers
Programme outline
Request a conversation about this programme →- Risk-based audit plan
- Observation and evidence gathering on the floor
- Writing findings: observation, evidence, risk
- Reporting to management and follow-up
- In-house
The Journey to Excellence in Hotels
A 6-module programme for hotel managers. Each module opens with a case story, is linked to management concepts and is completed with a workshop in which participants apply it to their own property.
- Audience
- Hotel managers and heads of department, up to 20 participants
- Duration
- 6 days
Programme outline
Request a conversation about this programme →Participants finish the programme with an improvement plan they have prepared for their own department. Each participant receives a workbook.
- Excellence Culture and the Role of Leadership. How excellence is built not by a certificate, but by the decisions managers make every day. Workshop: manager behaviours that strengthen and weaken an excellence culture in the department, and 3 leadership commitments for the team.
- Guest Experience and Service Standards. Every moment the guest is in contact with the property, and the consistent application of service standards across all departments. Workshop: a map of guest touchpoints and improvement opportunities drawn from feedback.
- Process Discipline and Lean Operations. Workflows are examined from a lean perspective; repeated work, waiting times and points of waste become visible. Workshop: mapping a workflow and designing a streamlined flow.
- Food Safety and Hygiene Culture. How food safety, from kitchen to service, depends on employee behaviour; allergen management and hygiene habits. Workshop: root cause analysis of a food safety risk and a behaviour change plan.
- Sustainability and Resource Efficiency. Reducing energy, water and food waste at department level. Workshop: points of waste and measurable reduction targets.
- Measurement, Improvement and Continuous Development. Turning indicators, guest feedback and audit results into improvement. Workshop: presentation of the department indicator set and improvement plan.
- In-house
Pre-Season Excellence Workshop
Helps teams start the season, before it opens, with a shared understanding of service standards, cross-departmental cooperation, food safety and guest experience.
- Audience
- Heads of department
- Duration
- 1 day
Programme outline
Request a conversation about this programme →The workshop is run hands-on, using cases selected from hotel operations.
- Service standards
- Cross-departmental cooperation
- Food safety
- Guest experience
- In-house
Managing Change
Managers read the causes of resistance to change, bring their teams into the process and make sure new practices last.
- Audience
- Managers and team leaders
- Duration
- 1 day
Programme outline
Request a conversation about this programme →- Reading the causes of resistance to change
- Bringing the team into the process and reducing uncertainty
- Making sure new practices last
- In-house
Women Leaders Training
Training that looks together at women managers' leadership experiences and at questions of authority and visibility.
- Audience
- Women managers and aspiring managers
Programme outline
Request a conversation about this programme →Training content and length are agreed together according to the needs of the organisation and the participant group.
- In-house
Silent Excellence Executive Programme
A decision-focused C-level programme that works through the book's cases alongside your management team's own moments of crisis.
- Audience
- Senior and middle managers
Programme outline
Request a conversation about this programme →- Selecting the organisation's own cases
- Comparative work with the cases in the book
- Writing decision rules
- Implementation and follow-up plan
Individual Workshops
- Individual
Manage Your Budget, Live with Quality
A workshop on looking at our needs and spending habits together to make choices that fit our budget and protect our quality of life.
- Audience
- Individuals and teams who want to review their budget and spending habits together
Programme outline
Request a conversation about this programme →Workshop content and length are agreed together according to the participant group.
Executive Mentoring
- Individual
One-to-One Executive Mentoring
One-to-one mentoring for quality, operations and hotel managers, focused on moments of decision.
- Audience
- Quality, operations and hotel managers
Programme outline
Request a conversation about this programme →- One-to-one sessions that start from the leader's own agenda
- Observation on the floor together
- Reflection and feedback for moments of decision
Corporate Talks
- In-house
Corporate Talks and Keynote Speeches
Talks on quality, excellence culture and silent excellence for management meetings, internal events and industry gatherings.
- Audience
- Management meetings, internal events and industry gatherings
Programme outline
Request a conversation about this programme →Talk content is agreed together according to the purpose of the event and the participant profile.
Our approach to training
The durability of a management system depends on how well it is understood by the employees who apply it every day. Rather than generic presentations, Norma training courses are built around the organisation's own processes, records and examples from the field. Instead of memorising the clauses of a standard, participants see what they mean in their own work, and the organisation develops a team that can carry out internal audits, interpret records and take ownership of the system.
The effectiveness of training is evaluated through how it is applied in the field afterwards. Topics such as personal data protection are also covered through real situations that employees encounter in their day-to-day work.
Planning the training
The Academy offers 43 courses in 4 categories. Courses can be planned individually or combined into a development programme according to the organisation's needs. The durations given are recommendations; content and duration are adapted to the organisation's needs in a preliminary meeting. Training can be delivered on site at the organisation or online.
Trainers
Depending on the subject, training is delivered by instructors who are experts in their field and have hands-on experience. Programme content design, instructor selection and quality coordination are carried out by Norma, and each course is planned according to the organisation's needs and the participant profile.
From our past training
Moments from training we have delivered at hotels, municipalities and organisations.
The full catalogue
Quality and management systems, food safety, water management, sustainability, personal data protection, leadership and organisational development. Courses can be booked one by one or planned together as a development programme for your organisation.
- Quality and Management Systems7
- Food Safety6
- Water Management5
- Environment, Energy and Sustainability6
- Personal Data Protection2
- Leadership, Communication and Personal Development9
- Management and Organisational Development3
Request a conversation
Leave your details and we will get back to you to talk about your team's needs.